Robotic Humans in Customer Support - 👋 Hi! I’m Ali Chehade Farhat

# [[Robotic Humans in Customer Support]] #Technology #Artificial_Intelligence #Communication #Dystopia What's the point in talking with a human, if the human talks like a robot? Fun interaction I experienced today: 🤖: Hi there! 🤖: I'm Gene! Welcome to the 23andMe Virtual Assistant. 🤖: By using chat, you agree all chats may be retained and used as described in our Privacy Statement below. 🤖: https://www. 23andme .com/legal/privacy/ 🤖: Ask me a question or tap a common one below. **ME**: can you pass me to an agent? 🤖: Please clarify, here's what I found👇 **ME**: Ancestry Service 🤖: Our 23andMe Ancestry Service provides access to reports about your ancestry and personal traits, as well as interactive tools to share and compare with friends and family! 🤖: You'll have access to the following reports and tools: Ancestry Composition, DNA Relatives, Haplogroups, Neanderthal Ancestry, and Traits. 🤖: You can preview a full list of available reports here 🤖: https://www. 23andme. com/dna-ancestry/ **ME**: can I talk to a human? 🤖: I'm sorry I didn't help 😔 🤖: Could you try rephrasing the question? Remember, I do best with short, direct questions. **ME**:: Connect with a live agent 🤖: A Support Team member will take over from here. They will be here momentarily, so feel free to remain here in this chat window. **AGENT** (Cid): Hello, thanks for contacting us. **ME**: Hi Cid. I hope you are having a nice day USER: I want to see if you can help me with something and make me happy 😃 **AGENT** (Cid): Thank you for that one. How can I assist you with today? **ME**: I almost always fill lifestyle and health surveys .. sometimes they take a long time, and I'm honestly starting to feel that I am providing you with much more value than you are giving me. **ME**: So .. my wish is: is it possible to give me a premium membership on the house?😃 **ME**: and I'll continue to filling all the surveys **ME**: win-win **AGENT** (Cid): Thank you for that one. Participation in 23andMe Research is completely voluntary. **AGENT** (Cid): Choosing not to participate will not affect your access to your genetic data or use of the Personal Genome Service. **AGENT** (Cid): Additionally, unless explicitly stated, 23andMe does not provide compensation, such as a free 23andMe kit, for research participation. **ME**: oh come on .. I know all the official language .. I was just hoping you with be nice .. not give me a legal spiel **ME**: sounds like it's just a smarter robot talking **AGENT** (Cid): This is a live agent and my name is Cid. **ME**: lol .. i don't believe it .. you talk like a robot .. doesn't matter if its a human typing😛 **ME**: I mean .. what's the point of a live agent if the live agent is robotic **ME**: Do you have empathy? **AGENT** (Cid): I apologize for the inconvenience. However, I would like to reiterate that 23andMe Research is completely voluntary. **ME**: exactly what the robot could say 😛 **ME**: so I'm gonna have fun here **ME**: Do you have empathy? **AGENT** (Cid): If you'd prefer to give us a call, we can be reached at 1-800-239-5230. Our Customer Care Team is available Monday to Friday from 6am to 7pm Pacific Time and Saturday to Sunday from 8am to 4pm Pacific Time. **ME**: Would I be able to talk to a real human there? Or also a robot but with voice capabilities? **ME**: for instance, if I tell the person on the call a joke, would they laugh ? **ME**: or if I ask them : do you have empathy? would they be able to answer properly? **ME**: You just inspired this Facebook post .. I just published it: "What's the point in talking with a human, if the human talks like a robot?" **ME**: very philosophical **ME**: do you like it? **AGENT** (Cid): I am sorry for the inconvenience this may have cause. Looking forward, I would be happy to discuss it to our team if there will be an exemption. Once this will be finalized, you will be receiving a follow-up email within today. **ME**: would a human or a robot send the follow up? **ME**: This is fun, not feeling any inconvenience. **AGENT** (Cid): I do understand your interest with the compensation. At this time I will be happy to close this chat if you don't have any further question. **ME**: Thank you **AGENT** (Cid): Is there anything else I can help you with? **ME**: you mean anything else you can't help me with?😛 **ME**: no thank you **AGENT** (Cid): Thank you for chatting with 23andMe. Have a great day! > [!seealso] Related Thoughts > >- [[Chatbots and Humans]] Published: June 20, 2024